Privacy Policy

Kobi Furniture and Interior Designs (“we”, “us”) of Taifa Burkina, Accra, Ga East, Ghana, runs https://kobifurniture.com. We decide how and why your personal data is used, which makes us the data controller under Ghana’s Data Protection Act, 2012 (Act 843).

This policy covers our website, online shop, order tracking, custom-order requests, and our delivery service. Our contact details are in section 14.

We only collect what we need for the purposes below.

Card and Mobile Money details are entered on Paystack’s secure payment page. We never see or store your full card number, PIN or Mobile Money PIN.

We use your data because you asked us to sell and deliver to you (to perform our contract with you), because the law requires certain records, to protect our business and customers from fraud, or because you gave consent (for example to marketing cookies or our newsletter).

• • Your delivery point:If you share your location when tracking an order or saving an address, we store that GPS point so our driver can find you. Your browser always asks before sharing it, and you can type an address instead.
• • Live delivery tracking:While your order is on its way, our driver’s app records the driver’s position so you can follow the delivery. Only someone with your order number and phone number can see it.
• • How long:The driver’s route history is deleted automatically after 90 days. Your delivery point stays with the order record (see section 7).

When you first visit, our cookie banner asks for your choice. Optional tracking stays off until you say yes.

• • Essential (always on):Keep you signed in, remember your cart and checkout, and protect the site. The site cannot work without them.
• • Analytics (optional):Our own visitor statistics: pages viewed, searches and clicks, linked only to a random code stored in your browser, not to your name or contact details. Not shared with anyone.
• • Marketing (optional):The Meta (Facebook and Instagram) pixel, which tells Meta what you view and buy here so we can measure and show our ads. If you accept and then buy, we also send Meta your email, phone, name and city in scrambled (hashed) form so it can match the purchase to an ad.

You can change your choice any time with the cookie settings link at the bottom of every page. Details are in our Cookie Policy.

We do not sell your personal data. We share it only with:

• • Paystack:Processes your card and Mobile Money payments.
• • Our delivery drivers:Get your name, phone number, address and delivery point to deliver your order.
• • Hostinger:Hosts our website and database.
• • Email and SMS providers:Deliver order confirmations, delivery updates and messages you asked for.
• • Google:Only if you choose “Sign in with Google”; Google then tells us your name and email.
• • Meta (Facebook):Only if you accept marketing cookies (section 4).
• • Authorities:When the law, a court or a regulator requires it, or to prevent fraud.
• • A new owner:If our business is sold or merged, under the same protections as this policy.

These companies may only use your data to provide their service to us.

• • Encrypted connection:The whole site runs over HTTPS.
• • Scrambled passwords:Passwords and driver PINs are stored hashed, never in plain text.
• • Login protection:Accounts lock for a growing amount of time after repeated wrong passwords.
• • Limited access:Only authorised staff can see customer and order data.

No system is perfectly secure, but we work to protect your data and fix weaknesses quickly.

Under Ghana’s Data Protection Act you can:

• • See your data:Ask for a copy of the personal data we hold about you.
• • Correct it:Update your details in your account, or ask us to fix them.
• • Delete it:Ask us to delete your account and data. We delete everything except records the law makes us keep (section 7).
• • Stop marketing:Tell us to stop promotional messages at any time (section 10).
• • Withdraw consent:Change your cookie choices or unsubscribe from the newsletter at any time.
• • Object:Object to how we use your data.
• • Complain:Contact the Data Protection Commission of Ghana (dataprotection.org.gh) if you are unhappy with how we handle your data. We would appreciate the chance to fix it first.

To use any of these rights, email info@kobifurniture.com or call us (section 14). We may ask you to confirm your identity, and we aim to reply within 21 days.

Order confirmations and delivery updates are part of your order and are always sent. Promotional messages (newsletters, offers, and reminders about items left in your cart) are optional.

To stop them, use the unsubscribe link in the email where there is one, reply asking us to stop, or email info@kobifurniture.com. We will stop within 7 days.