Terms & Conditions

These terms apply when you use kobifurniture.com, create an account, or buy from Kobi Furniture and Interior Designs (“we”, “us”). By placing an order you agree to them, so please read them before you buy.

They work together with our Return & Exchange Policy and our Privacy Policy, which explains how we handle your personal data.

• • Pictures and sizes:We describe our furniture as accurately as we can. Colours can look different on screens, and handmade pieces and natural materials vary slightly from one piece to the next. Small differences like these are not defects.
• • Prices:Prices are in Ghana Cedis (GH₵). Delivery and installation are charged separately unless a product says otherwise. We may change prices at any time, but the price you pay is the one shown when you place your order.
• • Mistakes:If a price or description on the site is clearly wrong, we may cancel the order. We will tell you and give back everything you paid.
• • Availability:Products are available while stock lasts. If something you ordered becomes unavailable, we will offer you a similar item or a full refund.

• • Correct details:Please give us a correct name, phone number, email and address so we can deliver to you.
• • Keep it safe:Keep your password private. You are responsible for orders placed from your account.
• • Login protection:After several wrong passwords your account locks for a while to protect it. Resetting your password unlocks it.
• • Closing accounts:We may suspend or close an account used for fraud, abuse or breaking these terms.

When you place an order you make an offer to buy. We accept it when we confirm the order by email, SMS or phone. We may refuse or cancel an order, for example when an item is out of stock, a price is wrong, the delivery address is outside our area, or we suspect fraud. If we cancel, we refund everything you paid.

You can pay by:

• • Mobile Money:MTN MoMo, Telecel Cash or AirtelTigo Money, through Paystack.
• • Card:Visa or Mastercard, through Paystack.
• • Cash on delivery:For delivery orders only. Please pay the full amount to our driver when your order arrives.

Card and Mobile Money payments are handled by Paystack. We never see or keep your full card number or PINs.

Unpaid orders: we hold the items for 60 minutes while you pay by card or Mobile Money. If payment is not completed in that time, the order is cancelled automatically and the items go back on sale.

• • Where we deliver:Accra, Tema and Kasoa.
• • Delivery fee:Each product has its own delivery fee for your area. When an order has several items, you pay the highest of their fees once, not one fee per item. Some products have free delivery. The total is shown at checkout before you pay.
• • Delivery date:You choose a delivery date at checkout. Orders placed before 5 PM can be delivered the same day; later orders from the next day. We do not deliver on Sundays. Dates are our best estimate, and we will contact you if there is a delay.
• • Being available:Someone must be at the address to receive the order. Please make sure the furniture can fit through doors, stairways and corridors.
• • Missed delivery:If nobody is available or we cannot get access, we will arrange a new date with you. A second delivery may be charged at the normal delivery fee.
• • Showroom pickup:You can collect your order free of charge from our showroom at Taifa Burkina. Some large items are marked “pickup only” and cannot be delivered.
• • Tracking:You can follow your order with your order number and phone number. See our Privacy Policy for how we use location data.

Please check your furniture when it arrives, before the driver leaves if you can. Report any damage, missing parts or wrong items within 2 days of delivery or pickup, with photos if possible. Responsibility for the furniture passes to you once it is delivered or collected.

• • Quote:We give you a written quote based on your design, sizes and materials.
• • Deposit:A 75% deposit starts production. The balance is due on delivery, after you have inspected the piece.
• • Cancelling:Once production has started, the deposit cannot be refunded, because materials are bought and cut for your piece.
• • Build time:Usually 10 to 21 working days, depending on the design and on imported materials. We will keep you updated.
• • Your approval:Please check the sizes, colours and design before you approve. We build to the details you approve.
• • Exchanges:Custom pieces cannot be exchanged for a change of mind. If one arrives defective or damaged, the defect rules in section 11 apply.

Full details are in our Return & Exchange Policy.

Not covered: misuse, accidents, spills and stains, water or sun damage, changes or repairs by others, wrong cleaning, and normal wear over time. To claim, contact us with your order number and photos of the problem.

Each coupon has its own conditions, such as an expiry date, a minimum spend, a maximum discount, a limit on how many times it can be used, or being for new customers only. Only one coupon can be used per order. Coupons cannot be exchanged for cash.

Flash-sale prices apply only during the sale and only while the sale quantity lasts. We may end or change a promotion at any time, but not for orders already placed.

• • Reviews:Reviews must be honest and about the product. We check reviews before they appear and may decline ones that are false, offensive, contain personal details, or advertise something else.
• • Photos and designs:When you send photos or designs for a custom order, you allow us to use them to quote and build your piece. We will only show photos of your finished piece in our portfolio or adverts if you agree.

We are responsible for losses that are a foreseeable result of us breaking these terms. We are not responsible for indirect losses, such as lost income or business, or losses that we could not have expected.

Our total responsibility for any claim is limited to the price you paid for the product concerned. Nothing in these terms takes away any rights you have under Ghanaian law that cannot be taken away by agreement.

We may update these terms and will change the effective date at the top when we do. The terms in force when you place an order apply to that order.

If a court finds part of these terms invalid, the rest still applies.